A PROVEN SYSTEM OF DOING BUSINESS

At Villa La PAWS, we utilize consistent and proven start-up and operations systems that keep our Villa La PAWS family of facilities similar in look, style and customer experience. Unlike other pet service franchises that have a maximum of two revenue streams, you will have a minimum of four (4) core revenue streams that protect you from economic trends and cyclical periods that help ensure success initially and in the future.

A PROVEN LOCATION STRATEGY

Our Villa La PAWS Resort & Spa location strategy uses property reclamation and the power of its customer base to become a sought after anchor resident in commercial areas. We are a service destination site and our customer draw along with our proactive customer sharing programs make us a valuable asset to surrounding local businesses. 

A NATIONAL CALL CENTER

We know what it takes to run a pet care facility and answering the phone usually takes a low priority when dealing the daily challenges... but those calls are important. You simply can’t achieve superior customer support if you don’t answer their phone calls. You will also be offering a minimum of three pet services, daycare, boarding and grooming which elevates the need for that person-to-person contact. That's why the Villa La PAWS National Call Center will be one of the cornerstones of our success.

CONTINUOUS IMPROVEMENT

We will never get comfortable with our quality or the service levels that we have; there is always room for improvement and innovation. Keeping on the cutting edge of animal sanitation and health, safety of the employees, safety of the dogs/cats, excellent customer service and quality care of our furry clients, keeps us in the "lead dog" position in the pet services industry.Our continuous improvement focus is on the “Villa La PAWS experience” for our guests and their parents. What we provide is unparalleled and often poorly copied within the industry.

 EDUCATION AND TRAINING (PAWS University)

In the pet care business knowledge is paramount to delivering quality services in a safe environment. Our PAWS University provides both instructor lead and online classes ranging from “Managing a Villa La PAWS Resort & Spa” to “Dog Behavior” and everything in-between. Experts in dog behavior, sanitation, safety, customer service, marketing, business operations, finance and technology will be teaching, hosting are available as needed.

OPERATIONAL SUPPORT

As a part of the Villa La PAWS franchise family, we become your most valuable business resource by giving you all the operational, marketing and training support you will need to ensure that you are successful, happy and reaping the many rewards of operating your franchise

DEDICATION TO SAFETY AND QUALITY

We understand the importance to dog owners that their 4-legged kids are safe, healthy and happy when they visit a Villa La PAWS facility. Our safety procedures for dogs and their human caretakers sets the standard for the pet services industry. We have become experts in delivering a fun and safe cage-free environment.

RESEARCH AND DEVELOPMENT

Our continuous environment of change is driven by two essential interest groups: our customers and our employees. We shut up, listen and respond with specialized programs, customer centric services, community involvement and new processes/procedures guided by these two entities. 

COMMITMENT TO THE VILLA LA PAWS BRAND GROWTH

At Villa La PAWS Resort & Spa, we have a clear vision and plan for the future: to be the number one pet care facility in the country. We will do this by having the best run franchise system in existence today. Your success is intrinsic for our plan for the future.