"At Villa La PAWS, your success is measured by the lives that you impact by delivering quality pet services. Knowing that your contributions help improve the quality of life for pet owners and their 4-legged kids is your forever goal".

A PROVEN SYSTEM OF DOING BUSINESS

At Villa La PAWS, we utilize consistent and proven start-up and operations systems that keep our Villa La PAWS family of facilities similar in look, style and customer experience. Unlike other pet service franchises that have a maximum of two revenue streams, you will have a minimum of three (3) core revenue streams that protect you from economic trends and cyclical periods that help ensure success initially and in the future.

UNIQUE OPERATING ENVIRONMENT

Villa La PAWS had a mission to create a no-stress environment for its dog guests and their human parents.  We perfected operating our resorts in a CAGE-FREE environment for grooming, daycare and boarding. Specialized staff training and facility layout is required to operate safely in this no-stress environment and this expertise is embedded into the foundation of each Villa La PAWS Resort & Spa.

CUSTOMER SERVICE AND COMFORT

Villa La PAWS has been the recipient of many customer service awards and this is a result of our continued focus on customer satisfaction. This is a never-ending focus and we accomplished this by listening, learning and implementing customer centric best-practices continually.

Our extensive use of Resort Webcams allows pet parents to watch their 4-legged kids from home, work or when traveling, via the Internet and gives the pet parents the comfort of knowing their furr-kids are having a great time and are well cared for.

We have staff 24/7, 365 days a year on-site at all of our resorts. This provides the security and safety of our guests and also provides the customers with extended pick-up and drop-off hours.

Our level of Customer Service delivery is one of our most competitive weapons.  Our competitors are either unable or unwilling to provide this level of service.

PHASED FRANCHISE FEE PAYMENTS

Each of our Franchise Offerings, Individual Unit (s), Conversion Unit (s) and Regional Developer Unit, have phased fee payment schedules. This is our commitment to you that we will be with you through the most challenging phases of any franchise development, location identification, location build-out/licensing and the grand opening.

A PROVEN LOCATION STRATEGY

Our Villa La PAWS Resort & Spa location strategy uses property reclamation and the power of its customer base to become a sought after anchor resident in commercial areas. We are a service destination site and our customer draw along with our proactive customer sharing programs make us a valuable asset to surrounding local businesses.

One of the biggest challenges that our franchisee has to overcome is finding a suitable location that meets local permit and regulation requirements as well as being in a favorable geographic location.  Our Real Estate division will assist our franchisees with the identification of potential properties that will meet our facility requirements and local permits and restrictions.

A NATIONAL CALL CENTER

We know what it takes to run a pet care facility and answering the phone usually takes a low priority when dealing the daily challenges... but those calls are important. You simply can’t achieve superior customer support if you don’t answer their phone calls. You will also be offering a minimum of three pet services, daycare, boarding and grooming which elevates the need for that person-to-person contact. That's why the Villa La PAWS National Call Center will be one of the cornerstones of your success.

CONTINUOUS IMPROVEMENT

We will never get comfortable with our quality or the service levels that we have; there is always room for improvement and innovation. Keeping on the cutting edge of animal sanitation and health, safety of the employees, safety of the dogs/cats, excellent customer service and quality care of our furry clients, keeps us in the "lead dog" position in the pet services industry.Our continuous improvement focus is on the “Villa La PAWS experience” for our guests and their parents. What we provide is unparalleled and often poorly copied within the industry.

EDUCATION AND TRAINING (PAWS University)

In the pet care business knowledge is paramount to delivering quality services in a safe environment. Our PAWS University provides both instructor lead and online classes ranging from “Managing a Villa La PAWS Resort & Spa” to “Dog Behavior” and everything in-between. Experts in dog behavior, sanitation, safety, customer service, marketing, business operations, finance and technology will be teaching, hosting these learning events.

OPERATIONAL SUPPORT

As a part of the Villa La PAWS franchise family, we become your most valuable business resource by giving you all the operational, marketing and training support you will need to ensure that you are successful, happy and reaping the many rewards of operating your franchise

DEDICATION TO SAFETY AND QUALITY

We understand the importance to dog owners that their 4-legged kids are safe, healthy and happy when they visit a Villa La PAWS facility. Our safety procedures for dogs and their human caretakers sets the standard for the pet services industry. We have become experts in delivering a fun and safe cage-free environment.

RESEARCH AND DEVELOPMENT

Our continuous environment of change is driven by two essential interest groups: our customers and our employees. We shut up, listen and respond with specialized programs, customer centric services, community involvement and new processes/procedures guided by these two entities.

OUR COMMITMENT TO THE COMMUNITIES WE SERVE

"Hugging Hearts is What We Do"! Each and every franchise that we have has a mandate to become interwoven in their community's fabric, culture and causes.

• Civic Responsibilities
  We believe that we have a civic responsibility to the communities that we serve and are proud to be a part of. Our resorts are actively involved in localized re-vitalization efforts, crime stop and merchant development activities through our Merchant Partner Program.
  
• Animal Rescue Support
  Villa La PAWS is known for its support of local animal rescue organizations and has been recognized for its Animal Rescue Partner Program that assists in raising money for the rescues and provides a pro-active foster adoption program that saves the lives of dogs and cats daily.
• Military Family Support
  We have developed specific programs for our active military heroes.  Our "Home for the Holiday Program" provides FREE pet care for military personnel during the holidays so they can they can be surrounded by their loved ones and not worry about their 4-legged kids. We are also actively involved in the "Wounded Warrior" and the "Homeless Vet" programs by providing FREE health and welfare services for their companion animals.

Lots of Hearts to Hug, both 2-legged and 4-legged, be prepared to fall in love with this business!

COMMITMENT TO THE VILLA LA PAWS BRAND GROWTH

At Villa La PAWS Resort & Spa, we have a clear vision and plan for the future: to be the number one pet care facility in the country. We will do this by having the best run franchise system in existence today. Your financial and emotional success is intrinsic for our plans for the future.