The Team

Elizabeth Hernandez

Elizabeth Ryan is the General Manager of our Phoenix (32nd St and Shea) and our Glendale (35th Ave and Bell) resorts. She is also Marketing Director, launching many marketing initiatives, coordinating our events and trade shows. Her favorite part about working with Villa La PAWS is getting to know all our customers (the four-legged and the two-legged!). She has a cat, Keke, who thinks she’s a dog and four dogs: three PitBulls, Buster, Mamas and Coco and one Dutch Shepherd, Matix. To contact Elizabeth you can email her at

Madison VanHouten

Madison is a Customer Service Rep and Canine Counselor at Villa La PAWS Shea. Her favorite part about working with animals is the fact that they have an unconditional love that is unlike anything else! She has a dog, a Lab/Rottie mix, named Jack and two cats, Spooky and Stud. Madison said one of the best parts about working at Villa La PAWS are the amazing customers. “They’re always so friendly and caring. Another amazing aspect of working at Villa La PAWS is the family you gain while working there. Our staff is such a close knit group that we are more like family rather than co-workers!”

Tiffany Seals

Tiffany is a Counselor and Customer Service Representative at Villa La PAWS where she entertains and cares for the furry guests. She has three dogs and a cat of her own – all rescues of course. Tiffany said her favorite part of working with animals is watching all their different personalities mingle together just like people do. She also enjoys building bonds with them. For Tiffany, the best part about working at Villa La PAWS is forming relationships with the customers and getting to know their pets. “It’s almost like we are all one big family.”

Jayne Haines

Jayne Haines is the head honcho bather and a groomer at Villa La PAWS Shea. She orders all of the supplies for the shop, ensures everything runs smoothly and gets to groom dogs all day (which she refers to as a bonus!). Jayne has seven dogs from Chihuahuas to poodles and a Saint Bernard. “Dogs to me are just so much more loveable than people! They are such incredible creatures and I love being around them.” Her favorite thing about working at Villa La PAWS is the relaxed atmosphere. “If the people are relaxed, the dogs are relaxed. Plus the owners are fantastic people to work for!”

Michaela Muncy

Michaela is a Groomer at Villa La PAWS Shea, where she has been for 8 years. She has three dogs – two 2 Wheaten Terriers and a Wired Fox Terrier. She also has a salt-water fish tank crawling with sea creatures. Michaela’s favorite part about working with animals is how happy they are when they see you. “It totally makes me smile!” She said working at Villa La PAWS is like being a part of a family. “It is such a comfortable environment to work in and I always know people are there for me. The owners Tom & Theresa have such big hearts. I know they would literally give me the shirts off their backs.”

Malory Stupica

Malory is a bather and a groomer at Villa La PAWS Shea. Her favorite part about working with animals is how loving they are! She said she loves coming to being able to come to work and be around animals all day. Malory has 4-year-old Jack Russell named Bella, an 8-month-old Shepherd named Quinn, and a 2-year-old cat named Lacey. She said, “My favorite part about working at Villa La PAWS is the atmosphere. Everyone is so close they are like my family and everyone loves animals as much as I do.”

Jonte Rideau

Jonte is a bather and a groomer at Villa La PAWS Shea. She has always had a passion for animals, and has six dogs – four terriers, one Chihuahua and a German Shepard mix. She also has six parakeets. Jonte’s favorite part about working at Villa La PAWS Shea is coming in to work and seeing all the wagging tails and hairy faces that are happy to be here and happy to see her. She also enjoys the company of her friendly co-workers…cant forget about the humans!