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Villa La PAWS CEO/President, Tom Murray, has assembled a “second-to-none” senior management team with an unsurpassed combination of corporate and pet-industry experience.
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TOM MURRAY, CEO/President
A 30+ year veteran as a business consultant, business owner and senior executive in the computer hardware and software industries, PLUS 6+ years as owner of Phoenix-based Villa La PAWS Pet Resort & Spa (formerly The Paws Concierge and The Paws Resort & Spa).
Tom provides the strategic direction for the company and overall senior management. He is leading the franchising initiative for the company and is also responsible for the overall financial performance of the company.
Under Tom's leadership, Villa La PAWS has been honored with the "Best of Phoenix" award for 3 out of the last 4 years.
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THERESA MCQUOWN, Senior VP of Operations
Theresa has over two decades of experience within the IT industry providing staff management and consulting services, PLUS 5+ years of operational management for Phoenix-based Villa La PAWS Pet Resort & Spa (formerly The Paws Concierge and The Paws Resort & Spa).
Theresa provides the back-office support which includes human resources, career planning, payroll, financial reporting, and franchise support.
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“TOP DOG” EILEEN PROCTOR, Marketing & Business Development Specialist
After 20+ years of management and marketing expertise for numerous Fortune 500 corporations, Eileen pioneered Phoenix's dog daycare industry in 2000 as Top Dog of multi-award winning It’s A Ruff Life! . She is one of the U.S. pet industry's foremost marketing and business development experts, and a coveted professional speaker. In addition to masterminding the company's marketing and branding, Eileen cultivates and manages all print, internet, television and radio visibility. She also focuses on customer acquisition and retention activities, and serves as the primary company spokesperson.
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GLENN ISHIBASHI, Senior VP of Information Technology
In addition to 25 years at IBM, Glenn has 13 years experience in the IT consulting and services industries including project management, business process consulting, and sales, branch, and executive management.
Glenn provides the technology roadmap, strategy and project implementation management that ensures our commitment to using technology as one of our key competitive differentiators. He is responsible for our internet, intranet, server applications, and IP telephone application.
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JEANNE MURRAY, VP of Paws Charities
With many years of community involvement with various charities and benefit fundraisers, Jeanne provides the leadership and management for The PAWS Charity Program.
She is responsible for the selection of its beneficiaries and organizational support for pet related events and fundraisers.
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CONSTANCE SUTTON, Legal Counsel
Constance has been a managing partner of a Phoenix-based law firm for 15 years. Her areas of concentration are contract law and civil litigation. Constance provides legal advice on all Villa La PAWS real estate leasing and business/real estate acquisitions.
Constance also is well versed in Franchising law and reviews all franchise transactions for Villa La PAWS
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WENDI FAIRCLOTH, Director of Training
Wendi is an experienced dog trainer and animal behavioral specialist. She has extensive experience in service dog training which mandates thorough training of the animal and the human partner.
Wendi provides the dog training curriculum, as well as management of trainers and their scheduled training assignments. Through PAWS University she conducts PAWS Counselor training which includes dog behavior, preventative measures, and safety for the dog and the handler
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ELIZABETH HERNANDEZ, Marketing Director/VLP Resort Manager - Shea Blvd, Phoenix. Elizabeth comes to Villa La PAWS from California where she was instrumental in marketing, sales and franchise support for a major pet services retailer. Elizabeth will be launching marketing initiatives, conduct event planning and provides franchise support.
Elizabeth is also an active particpant and instructor for Paws University.
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BETH COCHRAN, Public Relations Specialist.
Beth Cochran specializes in media relations, social media strategy, and developing and implementing innovative and strategic communications plans for Villa La PAWS. She believes passion, a powerful message and the right relationships will drive the success of Villa La PAWS. Beth is the Presdient of WiredPR.
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CHRIS IRONS, VLP Resort Manager - Bell Rd, Phoenix
Chris has been with Villa La PAWS for over 5 years. Starting as a Dog Counselor and then promoted to Resort Manager over 4 years ago. Chris a solid background in the pet industry previously working for the Arizona Humane Society and other retail pet service providers.
Chris is also an active particpant and instructor for Paws University.
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To meet the Teams at each of our locations nationwide, please visit their specific webpages.
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